Automated status updates (drop-off, in-progress, ready) that sound human.
Industries / Repair Shops
Customers should not have to call four times to find out if the device is ready.
Repair shops lose time when tickets, parts, messages, quotes, and status updates live in different places. We help turn that front-desk load into a simple system the shop can actually run.
Common pain
The counter becomes the system.
- Customers call four times a day to check status, pulling techs off repairs.
- Quotes are done by text, phone, and walk-in — with no record.
- Parts inventory is known only when something is missing.
- Review requests are forgotten, so Google ranking stagnates.
Automation opportunities
Give customers an answer before they pick up the phone.
A repair shop system does not need to feel like enterprise software. It needs to keep the ticket queue clear, the customer informed, and the owner out of the same status conversation all day.
Customer-facing status portal so customers stop calling to ask.
Unified ticket and parts dashboard.
Review capture sent the moment a device is picked up.
First offer
Repair Shop Starter System
Customer portal, automated status texts, parts tracking, review capture, and a simple dashboard. No long-term contract.
Price: $2,500–$6,000
Book a 20-minute callRepair shop services
The most common first systems.
Customer Communication Automation
A unified inbox plus automatic status updates that sound human. You stay in the loop on every reply — nothing auto-sends without your sign-off.
$3,500–$9,000
Operational Dashboards
A single mobile-friendly dashboard showing the handful of numbers that actually matter for your business. Updated daily, not monthly. Drill-downs to the underlying records when you need them.
$5,000–$12,000
Repair Shop Ticket and Status Systems
A repair-shop-tuned starter system: customer portal, automated status texts, parts tracking, review capture, and a simple dashboard. No long-term contract.
$2,500–$6,000
Ongoing Automation Support
A monthly retainer covering monitoring, minor changes, and continuous discovery of new automation opportunities. 90-day guarantee — if you're not seeing measurable return by day 90, we pause and renegotiate.
$250–$7,500/month, depending on scope
Engagement shape
Start with the ticket queue.
01
Map intake.
Walk-ins, texts, phone calls, web forms, and quotes all get accounted for.
02
Define status.
Drop-off, diagnosis, waiting on parts, in repair, ready, and picked up.
03
Automate the repeatable messages.
Customers get status without pulling a technician away from the bench.
Questions owners ask
Plain answers before the first call.
Will customers still be able to talk to us?
Yes. The point is to remove avoidable status calls, not turn your shop into a call center.
Do we need a full customer portal?
Not always. Sometimes automated texts and a clean ticket dashboard are enough for the first build.
If status calls are stealing bench time, start there.
Bring one repair-shop workflow to the call. We will tell you whether it belongs in an assessment, a starter system, or a simpler fix.