REPAIR SHOPS
Cybersecurity for Repair Shops
Repair shops collect customer contact information, device contents, and payment data every day. Most of it is stored in tools that were never evaluated for security. One compromise can expose every customer you have ever served.
WHAT WE SEE
Common security gaps in repair shops.
- › Customer PII stored in unprotected ticketing systems or spreadsheets
- › Payment data handled through multiple loosely configured tools
- › Technician accounts with shared credentials
- › Customer devices temporarily in shop possession with access to files
- › Booking forms with no security review
TOP RISKS
What can go wrong.
- × Customer data exposure through insecure forms or storage
- × Payment credential theft
- × Account takeover via reused passwords
WHAT WE INSPECT
Security review for repair shop businesses.
Customer intake forms
Web forms, booking links, and intake sheets — how customer data is collected and where it goes.
Ticketing and job management
The system used to track repairs, customer devices, and job status — and who has access.
Payment handling
How payments are accepted, which platforms are used, and whether payment credentials are stored.
Shared credentials
Technician accounts, shared POS logins, and any credentials that multiple people use.
Customer communication
Email, text, and messaging tools used to contact customers — and whether they could be spoofed.
Review and reputation platforms
Google Business, Yelp, and social accounts — targets for hijacking that affect business reputation.
START HERE
Recommended first step: Vulnerability Inspection
We work with repair shops remotely. A 20-minute scoping call is all it takes to get started.